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Shipping & Store Policies How much is shipping?
We offer free economy shipping for domestic orders over $50. Upgrade to Priority on orders over $50 for just $4.95!
Economy orders are shipped via FedEx Ground or USPS 1st Class, depending on weight. Shipping is anywhere from 2-7 business days.
Priority orders are shipped via USPS Priority. Shipping times are 1-3 business days.
Express Overnight shipping is available. Actual shipping charges billed at time of shipment. Email me for a price quote. Orders are shipped via USPS Express Mail and will arrive the next day, not including processing time.
What forms of payment do you accept?
Visa, Mastercard, American Express, Discover and PayPal Do you charge sales tax? Orders shipped within California will be taxed 7.25% for stat tax. All other states will not be charges sales tax, Yes, I hate tax as much as you but I've got to keep Uncle Sam happy. How soon will I receive my order?
Most orders ship within 1-2 business days. (Saturday & Sunday are not business days.) Shipping times vary depending on the method chosen at checkout. Most orders arrive within 2-7 days. **Orders paid for with paypal eChecks are shipped when the eCheck clears, which is 7-10 business days** Discounts - You may NOT use a discount code on any package priced item (i.e. 6 pack/12 pack diapers). These packages have already been discounted and I cannot discount them further in compliance with my wholesale pricing agreements. If a discount code is used in this situation, your money will be refunded and the order cancelled. I am sorry, there can be no exceptions.
I run my store on an in-stock basis only. Occasionally my cart will oversell an item (especially if there is only 1 left of a particular item). If this occurs, I will have the item shipped directly to you from the supplier. Shipping may take a few extra days and you will be notified of this. If there is an item you don't see here or a size is sold out please let me know and I will do my best to get it for you. Thank you!
Will I be able to track my order?
You can check on the status of your order at anytime by logging into your account. Use the link 'Order Status" on our website. This will tell you the date your order was shipped. You will receive a shipping notice from Banana Peels Diapers when your order is shipped. This will include a link to your delivery confirmation number. Delivery confirmation is not tracking, and only shows your shipping label was prepared and the date and zip code to which it was delivered. I cannot track your order through delivery confirmation only.
Many times shipping notices are delivered to your spam box. If you don't receive a shipment email, check your spam box or let me know and I'll resend it. Do you accept returns?
We strive for your complete satisfaction! I want you to to be thrilled when your fluffy mail arrives. We are more than happy to work with you to resolve any issues or concerns you may have. Just shoot us an email. We will gladly accept return of unwashed/ unused diapers within 30 days. Please note:
{Please allow 7 days for returns and exchanges to be processed. You will receive an email once your return is complete.}
What if I received a free item with my purchase? If you received a free item with your order (i.e. a free wetbag with purchase) and you wish to return items in your order, the retail price of the free item will be deducted from your refund if you wish to keep the free gift. What should I do if an item I received is defective? Most manufacturers prefer to handle defects directly. If the brand is not listed below please contact me and I will assist you through the process.
What shipping carriers do you use?
Most orders are shipped via USPS or FedEx. The Tres Tria, and heavier orders are shipped via UPS. I am willing to use different carriers upon request. Is Express Shipping available?
Yes, Express shipping is available. Please see the chart above for pricing. Do you accept international orders?
We ship worldwide! When you check out via the website you will not be charged shipping if you are outside the US. Once your order is received shipping charges will be assessed based on your location and you will be invoiced for the extra amount through Paypal. Orders will be shipped upon payment of shipping invoice. Shipping is based on weight. We ship via USPS Global Priority Mail and International 1st class. Shipping insurance is included for Global Express and Priority Mail at no additional charge. I am not responsible for lost/ damaged orders shipped via USPS 1st Class International. If you have questions about international shipping rates or would like an estimate please email sales@bananapeelsdiapers.com. Is your website secure to order from?
Yes, we use a 128-bit Secured Socket Layer (SSL) technology to ensure the security of your on-line purchase. What is your Privacy Policy?
We respect your privacy, and take great care to safeguard information in our possession. We do not share your information with any third parties. To read our complete Privacy Policy please see: http://bananapeelsdiapers.com/pages/privacy.php |
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